§ 1 Scope of Application
These General Repair Conditions (hereinafter: GTC) apply to all repair requests submitted through our website, as well as contracts for the repair of a component concluded via email and telephone between us, the
PowerBox-Systems GmbH
Ludwig-Auer-Strasse 5
86609 Donauwörth
Germany
Tel: +49 906 999 99 200
Email: sales@powerbox-systems.com
(hereinafter also referred to as the “Contractor”)
and the client (hereinafter: “Customer”). The GTC apply regardless of whether the Customer is a consumer, an entrepreneur, or a merchant.
All agreements made between the Customer and us in connection with the repair contract are specified in these general terms and conditions, our written offer, and our order confirmation
The version of the GTC valid at the time of contract conclusion shall apply.
Deviating, conflicting, or supplementary general terms and conditions of the Customer will only become part of the contract if we have expressly agreed to their validity. This requirement for consent applies in any case, for example, even if the contractual partner refers to their GTC during the contract conclusion, and we do not expressly object. Our GTC also apply if we execute the service unconditionally in the knowledge of opposing or differing conditions from the Customer.
§ 2 Contract Conclusion via the Website
The Customer can submit a repair request on our website by filling out the form provided there. The product name, purchase date, and a description of the defect must be provided in this form.
The completed form must then be printed out and sent together with the defective item to PowerBox-Systems GmbH by post.
The repair request does not constitute a binding offer to conclude a repair contract.
Upon receipt of the repair request and the component, we will review the repair requirements and provide the Customer with a binding offer through their customer account. The Customer will be notified by email as soon as the offer is available in their customer account.
The Customer can accept or reject this offer within seven (7) days.
The contract is only concluded when the Customer submits their acceptance declaration.
The contract text and offer data will be provided before the contract is concluded and can be printed and saved by the Customer. The contract text will not be stored further after the completion of the repair order.
If the repair is not possible, we will not make an offer to the Customer. In this case, no contract is concluded. We will inform the Customer immediately and refund any received payments promptly.
§ 3 Deadlines and Timeframes
§ 4 Prices
§ 5 Customer Data
All data protection requirements, particularly those of the German Telemedia Act (TMG), the EU General Data Protection Regulation (GDPR), and the German Federal Data Protection Act (BDSG), will be observed by us. Personal data of the Customer will generally only be stored for the processing and handling of the repair order and will not be passed on to third parties. The Customer can withdraw their consent to the storage of their personal data in writing or in text form at any time.
§ 6 Payment Terms, Set-off, and Right of Retention
§ 7 Acceptance of the Repair
§ 8 Termination
The client is entitled to terminate the contract for work at any time in accordance with § 648 BGB. If the client exercises his right of cancellation in accordance with § 648 p. 1 BGB, we can demand 15% of the agreed remuneration as a lump sum if the work has not yet begun. If execution has already begun, 80% of the agreed remuneration shall be paid. Any further claims remain unaffected.
§ 9 Warranty Rights
§ 10 Liability
§ 11 Force Majeure
In the event that we are unable to provide the owed service due to force majeure (particularly war, natural disasters), we are released from our service obligations for the duration of the impediment.
§ 12 Final Provisions
Statutory Right of Withdrawal
Withdrawal Policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the contract conclusion.
To exercise your right of withdrawal, you must inform
PowerBox-Systems GmbH
Ludwig-Auer-Strasse 5
86609 Donauwörth
Germany
Email: sales@powerbox-systems.com
of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached sample withdrawal form, but it is not mandatory. If you use this option, we will promptly (e.g., by email) confirm receipt of your withdrawal.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the original transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement. If you requested that the work performance begin during the withdrawal period, you shall pay us an amount that is in proportion to what has been provided up to the point at which you informed us of your withdrawal from this contract, in comparison with the full coverage of the contract.
End of the Withdrawal Policy
Withdrawal Form
If you wish to withdraw from the contract, you can fill out and send the following form to the following address:
PowerBox-Systems GmbH
Ludwig-Auer-Strasse 5
86609 Donauwörth
Germany
Email: sales@powerbox-systems.com
-------------------------------------------------
Model for the WITHDRAWAL FORM
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
Ordered on (*)/received on (*): ________________________________________
Name of the consumer(s): ___________________________________________
Address of the consumer(s): ________________________________________
Signature of the consumer(s) (only for notification on paper): _______________
Date: _______________
(*) Delete as appropriate.
-------------------------------------------------